Frequently asked questions

First Steps

What subjects are offered at eNerd.me for online tuition?

At eNerd.me, you can take tuition in many school classes and in many study courses online:

School

Mathematics, Computer Science

Chemistry, Biology, Physics

English, German, French, Latin, Spanish

History, geography, politics

Studies

Engineering, Mathematics, Economics, Law, Medicine, Natural Sciences, Humanities

Why take eNerd.me online?

All learning sessions on eNerd.me take place with a verified and certified coach. We also use the latest technologies in our workboard application to provide an innovative and effective learning experience. You can speak, interact, and chat with your coach in a learning session through the video chat. You can use text, character, form and mathematical tools in order to explain your problems or to interact with your coach. With our eNerd.me Snapshot app, you can put your paper sheet directly into the workboard. Our online tools will match your needs and your learning session will be successful!

Is eNerd.me free?

Registration at eNerd.me is free of charge. This means that you can search for your subject, your learning session and your right coach at no cost. Costs only apply if you arrange an online post-graduate course with your coach. Payment is done on a minute basis, so you pay exactly for what you get! All other areas of eNerd.me are free.

For what questions and problems is the online tuition from eNerd.me suitable?

Whether you’re a schoolchildren or a student, we offer individual online tuition. Therefore, eNerd.me is suitable for any kind of questions: If you are a schoolchildren or pupil, the eNerd.me coaches assist you in homework, learning on class work and examinations – in every school type. They will always provide you with online tuition as well as support with examinations, projects and dissertations.

How can I contact eNerd.me?

There are several ways to contact the support team: 

1. Write us a message directly at www.eNerd.me. You can find the contact option on all pages at the bottom of the page. 

2. By e-mail to: support@eNerd.me

What system requirements do I need to use eNerd.me?

In order to be able to conduct a learning session, you need a laptop with camera. You can use your mobile phone as well as your laptop to make your bookings and to deposit money on your enerd.me account. We have made sure that the mobile pages for the mobile phone are very user-friendly, as the mobile phone supports you with many organizational tasks. Our learning session works in almost all modern browsers. With Chrome, Firefox, Edge as well as Opera you can do the learning session.
The www.enerd.me web pages work on all modern computers with a current browser.

The www.enerd.me web pages work on all modern computers with a current browser.

 

Minimum requirements:

  • Computer: processor with 1 GHz, 1 GB RAM, monitor with a resolution of 1024×768 or higher 
  • Operating system: Windows version 7 and later, Mac OS X version 10.9 or later
  • Internet browser with up-to-date Adobe Flash Player (Internet Explorer version 11, Firefox version 36, Safari version 7, Chrome version 40 and later)
  • Javascript and cookies must be activated

 

To use eNerd.me, o special software is required. Everything is executed directly in your Internet browser.

 

eNerd.me Snapshot app for IOS 

  • Minimum requirement for iOS: version 7.0

 

eNerd.me Snapshot app for Android

  • Minimum Android requirement: version 4.1

To your eNerd.me Account

How do I register at eNerd.me?

A login to eNerd.me works with two clicks and very little effort. To sign up, it is enough to sign up with your e-mail address or Facebook / Xing / LinkedIn / Google+ account. After signing up, you start searching for the right coach for your tuiton. We will ask you within the registration for your age, this is necessary to ensure that you either:

 

  • You are already 18 years or older and, therefore, can use all functions of eNerd.me in a second
  • You are under 18 years and, therefore, need a verification of your parents for profile creation and payment at eNerd.me

 

Please note, your profile must be activated by clicking on a link in your confirmation email.

How can I improve my Internet connection?

Whether at home or in the Internetcafe, a fast and efficient Internet connection is an important prerequisite for your online tutoring. Slow and weak connections can be frustrating for you or your learning partner. Please note the following suggestions to increase your Internet speed and maximize the performance of your Internet connected devices for a learning session.

  1. Perform an Internet speed test.

    There are a lot of free tools to take care of your internet speed. Just search in your favorite search engine for “test internet speed” and run tests with different services.
    Different tests bring different results, even if you do the same test twice. This is due to technical peculiarities. Our suggestion for you, just do a few tests to see what your average is.

  2. Turn your Internet modem off and on again.

    Sometimes a simple restart can significantly increase your internet speed. You can also turn your router off and on to see if this helps.

  3. Change your WLAN network.

    If many other people in your building use the same Internet network, you will notice a significant slowdown in your Internet speed. Search for networks that are not often used. Switching to one of these reduces interference and may increase your speed.

  4. Place your WLAN router or your computer in a different place.

    If you are connected to the Internet via a WLAN router, a weak signal can result in slow speeds and disconnections. If it is possible for you, bring your router closer to your computer to strengthen the signal, or bring the computer closer to the router.

eNerd.me Student Help

I am under 18 years old, but can I still use eNerd.me?

eNerd.me provides online tuition for all! eNerd.me ssers must be at least 13 years old to order to be able to create a profile. Creating an account with incorrect data violates our Terms of Use.

If you are at least 13 years old, you can register at any time on eNerd.me. Due to the protection of minors in Germany, however, eNerd.me users under 18 years of age require the consent of their parents to activate the profile. Being your parents, they know best what is good for you and how you will learn optimally.

verifzierung-kind

(View of activation of your profile under 18 years)

 

Restricted functions

With restrictions, also called child protection, certain functions within your profile can be blocked or restricted.

  • Settings for your password
  • Settings for your date of birth

If restrictions are activated, certain functions will not be available to you. If you miss one of these functions, it is possible to deactivate the restrictions in consultation with your child. To do this, log in to your eNerd.me profile and select “Deactivate restrictions”.

einschraenkung-deaktivieren

 

How does profile verification work for users under 18?

With the eNerd.me verification process, you can create an eNerd.me profile for your minor child. 

By completing the verification process, you automatically agree to the fact that your child is allowed to book his or her online learning sessions on his / her own.  

You can log in with your e-mail address at any time, for example, to make transactions or change data. Users under 10 years cannot create a profile.In order to meet legal requirements, please provide the security code of your credit card to express your consent to your child using eNerd.me.

 

verifzierung-kind-landing-page

Verification of users under 18 years of age

How do I find my coach?

To book and schedule an online session, you only need a few clicks.

Go to our main page www.enerd.me/en and find your coach. Please make the following decisions, o that eNerd.me can find the best coach for you!

In which subject are you looking for help?

Write your topic or subject in the input field on the eNerd.me homepage and select a search result. 

  • For which class or course of study? 

  • Next, click on the appropriate class or study course. 

  • Find your perfect learning match!

  • Choose Now or Later and find your perfect coach. 

 

We will look for the perfect coach in our system. We will give you our suggestion in a second!

Click on the button “Contact Coach”

You want to find another coach?

Change your filter settings or click on the next coach. Under Coach Profile you will find detailed information about your learning partner. Once you have contacted a coach, you can use our chat to clarify questions and discuss all important issues with your coach. If you are ready for the online tuition, activate your learning session and book this binding. 

I have not found the right coach so far. What should I do?

eNerd.me tries to make online tutoring as easy as possible. Therefore, you will not get a search result page with many coaches displayed. If the algorithm does not find a 100% match, you will still be offered help. A coach, which does not fit perfectly with your search criteria, but can still answer your question, is also shown.

Does the coach get my contact information or a message when I visit his profile?

No, it is important for us to protect our eNerd.me coaches as well as students and to offer the best possible matching process. Look at as many coaches as you want – you get in touch with the coach as soon as you click on “contact coach”. And even then, after your needs and wishes in the chat have been clarified, a learning session takes place. There will be no costs for you, before starting the session!

I have asked for a session or received a request - what to do as student and coach?

After you have contacted a coach, a chat for you and your coach opens. Therefore, we ask you: Before you book a learning session, please clarify with your coach, if the coach can help you. Describe your problem, inquire about his knowledge and book only when you are really sure! In this way, nothing can go wrong with the next learning session. We wish you lots of fun and success! #BeTheNerd

How is my learning success ensured and guaranteed?

At eNerd.me, private individuals offer their knowledge in the form of online tutoring. Prerequisite to become an eNerd.me coach is an academic degree or an active academic career. Rating a coach after the session ensures the quality of the coaches.

How do the reviews for Coaches work?

All evaluations at eNerd.me are written by students from our learning community, so each evaluation reflects the quality of one learning session. Our learning community is based on honest and transparent assessments. We will remove or alter any rating if we find that it violates our review guidelines.

What are the rating guidelines?

By posting Coach Reviews on eNerd.me, you agree to our policies and our Terms and Conditions. We reserve the right to remove content in whole or in part if they violate these guidelines or if they are inappropriate for other reasons.

Our evaluation guidelines prohibit:

  • Advertising or other commercial content such as company logos, links, or company names within ratings
  • Spam or content that is repeatedly shared in a disruptive manner
  • Reviews that advocate illegal or violent activities or are tasteless, obscene, blasphemous, defamatory, threatening or discriminatory
  • Discriminatory evaluations
  • Acting as another person, including as an employee of eNerd.me
  • Reviews that are illegal or violate the rights of another person, including intellectual property rights and personality rights
  • Ratings that do not reflect the student’s personal experience
  • Evaluations that result from the promise of additional services or price reductions
  • Reviews resulting from a threat of extortion

What are eNerd.me buddies?

Buddies are eNerd.me coaches that you have added to your contact list. You can write buddies at any time and arrange a learning session with them.

enerdme-workboard-buddy-function

 

To add a buddy to your contact list, a successful learning session is required. Only when having rated the coach with 3 or more stars, you can add him as a buddy.

How can I add a coach as a buddy?

After a learning session has been completed, as a student, you have the possibility to send a buddy request to your coach. To do so, you have to rate the learning session with at least 3 stars. If the coach would also like to add you as a buddy, then you are Buddies from now on. In this way, you can simply stay in touch, write messages and book new learning sessions. In your message window, you can contact your buddies via “New message”.

 

In your message window, you can contact your buddies via “New message”.

buddy-anschreiben

In the appearing pop-up window, you can select one buddy out of your entire buddy list.

buddy-auswaehlen

 

My coach does not appear to the learning session - what should I do?

If your coach does not appear within 10 minutes (after the official session start), you can end the session free of charge. For this, you must have the 10 minutes, however, the workboard open – as soon as you close and reopen the workboard, the waiting time starts again from zero. Then you can go to a new coach. Maybe another coach is online and you can have a learning session with him. The coach, who has not appeared, will be contacted by us. Coaches who do not appear to scheduled courses are contacted by us and excluded from eNerd.me if necessary.

What does eNerd.me cost?

Learning must be affordable! At eNerd.me you decide how much you want to spend on your tutoring. You can set this via the filter functions. The better a coach, the more he can charge for his help. 

The coach, however, can set their price by himself/herself: The higher the career stage of the coach, the more they can charge for their help. Of course, they can also choose to offer their services for a lower hourly rate in order to receive more learning inquiries. For each learning session eNerd.me receives 15% service charge. This fee is deducted automatically after the learning session. When booking a learning session, the total price including service fee is displayed. 

The online tutoring on eNerd.me will – you only pay the minutes you spend with your coach!

Rookie, Proven, Guru and eNerd - the career stages as a coach?

The better an online coach is assessed and the more time he has been coaching at eNerd.me, the higher the coach will be in the career ladder. Well-rated coaches are more frequently contacted and can earn more – so good performance is worth it!

  • The first career stage is rookie.

  • Coaches, who were well-rated in their first learning sessions, get up and get the status Proven.

  • The next level is the Guru.

  • The highest status is eNerd.

How do I pay for my coach?

Your coach will be payed automatically after completing a learning session. In order to book a learning session, you must either load money into your eNerd.me online account or deposit a credit card that can be used for payment.

How is the price of a learning session calculated?

Basically, you pay only for the amount of time the learning session has lasted. The billing on eNerd.me is therefore on a minute basis. Before you book a learning session, you will see the price per 45 minutes of your coach. 

Example: The basic price of the coaches is € 12 per 45 minutes. If your learning session lasts 30 minutes you pay 8 €. 

You have to deposit money into your account, at the same time you can also reimburse your credit. So do not panic your money is not lost. Only after you have completed a successful learning session with your coach, we will charge you for that.

What are the eNerd.me service fees for a learning session?

The service fees for eNerd.me will not be paid until a learning session has been completed. eNerd.me receives a service fee of 15%. When booking a learning session, the total price including service fee is displayed.

Why does a chat between student and coach open?

After each request a chat between Student and Coach opens. The chat is to be used for the student and the coach to get to know each other and to discuss the problem and the topic of the learning session. So, you can find out, whether the coach can really help you. Please, only book the session if you are sure that the coach is able to help you!

I have scheduled an appointment, but cannot attend – what shall I do?

Of course, you are free to cancel your already agreed learning session. Please note: each coach can choose from different cancellation rules. If you have already booked a session with a coach, the cancellation policy chosen by the coach counts, which may lead to a cancellation fee.

Can I book a returning appoinment for online tutoring?

As a student, you can not book a returning appointment – we want you not to spend too much money. We want you to pay only for the learning sessions you really need.

When can I cancel a learning session?

Cancellations are possible, however the cancellation rules is determined by your coach. When you are booking a session, you can already see in the coach profile ones cancellation policy. Coaches can choose from three categories.

 

  • Cancellation is possible at any time

  • Cancellation is only possible until 24h before the session starts

  • Cancellation is not possible

Is a cancellation free of charge?

There are three different cancellation categories:.

 

  • Cancellation is possible at any time

  • Cancellation is only possible until 24h before the session starts

  • Cancellation is not possible

How can I cancel a learning session?

You can cancel your learning sessions in the chat overview under “Messages” as well as under “Profile -> Appointments. Just select the learning session you want to cancel. Finally, a pop-up will open, indicating whether the cancellation is associated with costs (see Cancellation Rules). If you are really sure that you want to cancel the learning session, confirm this pop-up and the learning session will be canceled.

How can I delete my account?

You can easily delete your profile through your profile settings. Just scroll to the end of your profile settings.

Alternatively, you can delete your account as a logged-in user under this link.

What happens to my credit when I delete my eNerd.me account?

As soon as you delete your account, you will receive your credit within 3-5 working days.

eNerd.me Coach Help

How to start working as online coach at eNerd.me?

First, you must have an eNerd.me student account. If this is the case, click on the link “Register now for free as a coach”. Then, just enter the required information and upload your last certificate or your highest degree. With this upload we are able to verify your coach account. The document may be, for example, your last testimony, a student ID, a student ID or a matriculation certificate. Other users will not see this document. Allowed formats: PDF, PPT, Jpeg, GIF, PNG

What are the requirements?

Everyone – except from persons under 16 years – can be coach at eNerd.me. You must upload at least your last recent testimony or your last certificate. In addition, you can specify which skills you have. Skills are subjects or subjects where you want to share your knowledge and make some money.To set a skill, select one or more topics per square within your profile settings.

It is also important for us, at what level you have mastered these subject areas.

Why do I need to be verified as a coach?

We want to avoid black sheep. A certification is carried out in a very short time and is not associated with any costs or costs. It is only checked whether your academic data correspond to the fact. You have a Master’s degree with outstanding achievements? Give us the opportunity to check this, then eNerd.me will also show you as an excellent coach.

What are the eNerd.me guidelines for appropriate coach descriptions?

In the details of your coach profile, feel free to write what you think is interesting: Write something about yourself, say why you are the perfect coach. Perhaps, you already have some experience as a coach or tutor? 

Ask yourself what would convince you when choosing a coach. The more creative and meaningful your profile, the more inquiries you will get!

It is not allowed to write false facts, to offend other members or the like. You can find further information about this in the terms and conditions.

How much money can I earn on eNerd.me?

On eNerd.me you can easily earn money from home. You do not have to look for students – eNerd.me will do that for you!

 

enerd-levelsystem

You start in the step rookie and earn up to 12 € per 45 minutes.

Feel free to decide, if you want to earn the maximum amount or if you offer your help for a cheaper price. One strategy for climbing up the career ladder is to offer for a cheaper price in order to get more requests and a great reputation.  With the higher levels Proven, Guru and eNerd you will get even more requests and can earn more and more.

 

I do not get any requests from students – what shall I do?

Please offer the students a chance to get a first impression of you. You have uploaded a profile picture? Do you have a short description about you and do you answer the question, why you  are the right coach? Is the price / performance ratio right? eNerd.me connects coach and student effectively thanks to complex algorithms in the background. The better your profile is filled, the easier it is for the student to choose you as a coach.

How do I see if someone has contacted me?

Take a look at your email and at your eNerd.me account. Go to you notifications and messages and you will find all you are looking for.

We have a transparent and efficient way of teaching online tutoring. Therefore, you will only receive relevant request for tutoring. A student who visited your profile, but chooses not to contact you, is not displayed to you. Because it does not make sense to be sad about missed opportunities. Just look forward, take care that you have a great profile and you will get many requests in the future!

How do I know which subject and which level the student needs help?

When you receive a request from a student, a chat will open between the student and you. In the header of this message you will see the topic of the requested learning session. You can see the class level or the course of studies of the student you can see as well. If nothing is colored, ask your student about that!

I have asked a coach for a session I have received a request - what shall I do as student and coach?

After contacting a coach, a chat opens for student and coach. Therefore, we ask you: Before you book a learning session, please clarify with your coach, if he can help you. Describe your problem, inquire about his knowledge and book only when you are really sure!

In this way, nothing can go wrong with the next learning session. We wish you lots of fun and success! #BeTheNerd

What are the different eNerd.me career levels?

There are the steps of Rookie, Proven, Guru and eNerd. You must meet the following requirements to get into the higher levels:

  • Proven: To get the Proven status, you must have completed 120 minutes of online tutoring and have an average rating of at least 4 stars.

  • Guru: To get the Guru status, you must have completed more than 20 hours of online tutoring and have an average rating of at least 4 stars.

  • eNerd: In order to get the eNerd status, you must have completed more than 50 hours of online tutoring and have an average rating of at least 4 stars. In addition, you must have at least 10 buddies.

What are the benefits of moving up to a new career level?

As a Rookie it might be difficult to get request, although you have the necessary skills and can explain the topic areas. For this reason, we give the coaches the freedom to determine their income. Thus, the rookie can quickly get inquiries through a fair price level. Successful learning sessions lead the Rookie to the career stage “Proven”. Now you have built up a good base and you could confirm your skills. The following levels Guru and eNerd -with the higher level you get more recognition and you also have the freedom to demand more for your performance as a coach.

How do I pay for eNerd.me?

Fairness is important to us! As soon as the learning session has been closed, the coach’s salary will immediately be transferred to his credit account.

How can I transfer money to my bank account?

You can always transfer money to your private bank account.  Give us your bank details and we will carry out the transfer.

Note on withdrawal: Each withdrawal will incur costs for us. The minimum payout is therefore € 20. Once a month, you can also transfer an amount of less than 20 € to your bank account. After 3 to 5 days you will have the money on your bank account.

My student does not come online - will I get payed?

If your student has not appeared after 10 minutes, you can end the session. For this, you must wait 10 minutes online in the workboard.  As soon as you close and reopen the workboard, the waiting time starts again from zero.

If you have either the cancellation condition 2 or 3 set for the session, you will be payed be the student: The amount of the cancellation fee corresponds to 30 minutes of the booked learning session. If you –  as a coach – have set a 12 € / 45 minutes for the canceled learning session, then the fee is 8 €.

A student has canceled the session - what shall I do no and will I get payed?

As a coach you have defined your personal cancellation conditions. If a session is cancelled, we will take over the process to meet your defined cancellation policy.

What are the criteria for the rating?

Every successful learning session allows the student to evaluate you. For this the student assigns 1-5 stars for the following categories:

  1. Your expertise
  2. Your help
  3. The quality of your tutoring
  4. The technical quality
  5. Recommendation

enerdme-workboard-buddy-function

How can I create a returning time slot / date to offer tuition?

As a coach, you can create a returning time slot in your calendar. In this way, you can quickly and easily set your times to which you want to give returning learning sessions. Just click on the date in the calendar and select “Returning date” in the pop-up. Then you can decide on which days the appointment will take place and how many weeks the appointment will be repeated.

How can I delete a returning date?

As a coach, you can delete your returning time slot by deleting the initial date from your calendar. Here is an example: You scheduled an appointment on Tuesday, 07.02. for 4 weeks. To delete all events at once, please click on the event on 07.02. and delete it. This clears all 4 events at once.

How do I change my availability in the calendar?

If you are registered as a coach and would like to add or change the dates in the calendar, you can do this in your coach profile.  

If you would like to add a new event, click on a free area in the calendar. Decide whether you want to create a single date, an all-day or a returning date. After you have created the event, you can change the time period by dragging the event up or down with the mouse. In addition, you can also drag and drop the event.

If you want to change an existing appointment, you can drag and drop it.

How can I cancel a learning session?

You can cancel your learning sessions in the chat overview under “Messages” as well as under “Profile -> Appointments. Just select the learning session that you want to cancel. Finally, a pop-up will open, indicating whether the cancellation is associated with costs (see also Cancellation Rules). If you are really sure that you want to cancel the learning session, confirm the pop-up and the learning session will be cancelled.

Is a cancellation free of charge?

There are three different cancellation categories:

  • Cancellation is possible at any time with no costs

  • Cancellation is only possible with no costs until 24h before the session starts

  • Cancellation with no costs is not possible at all

How can I delete my account?

You can easily delete your profile using your profile settings. Just scroll to the end of your profile settings. Alternatively, you can delete your account as a logged-in user under this link

What happens to my credit when I delete my eNerd.me account?

As soon as you delete your account, you will receive your credit within 3-5 working days.

The eNerd.me workboard

What are the system requirements?

Basically you need a laptop with camera in order to be to be able to perform online tutoring on eNerd.me. Our workboard works almost in all modern browsers. We recommend the browsers Chrome, Firefox, Safari or Opera for a smooth learning session. In addition, you should download the eNerd.me Snapshot app. This app is available free of charge in the Apple App Store and Google Playstore. Just search for eNerd.me Snapshot App. This allows you to take pictures of your tasks and upload them into the workboard. With this feature you can ask your coach questions in real time.

Die www.enerd.me web pages work on all modern computers with a current browser.

 

Worboard Minimum Requirements:

  • Computer: processor with 1 GHz, 1 GB RAM, monitor with a resolution of 1024×768 or higher
  • Operating system: Windows version 7 and later, Mac OS X version 10.9 or later
  • Internet browser with up-to-date Adobe Flash Player (Firefox from version 36, Safari from version 7, Chrome from version 40)
  • Javascript and cookies must be activated

No special software is required to use eNerd.me. Everything is executed directly in your Internet browser.

 

eNerd.me Snapshot app for IOS 

  • Minimum requirement for iOS: version 7.0

 

eNerd.me Snapshot app for Android

  • Minimum Android requirement: version 4.1

I have no picture and / or no sound?

Please check your settings in the browser. You must allow access to the camera and the microphone, by clicking on Confirm in the pop-up box of your browser. If no sound or picture is possible, please delete your browser cache.

Note: Please use Chrome, Opera or Firefox as a browser for your learning session.

Clear browser cache in Chrome:

  • Press Ctrl + Shift + Delete at the same time
  • In “Delete the following for this period”, select “Entire period”
  • Finally, click on “Delete browser data”

 

Clear browser cache in Firefox:

  • Press Ctrl + Shift + Delete at the same time
  • A new window is opening up.
  • Activate the “Cache” option and click on “Delete now”

 

Clear browser cache in Safari:

  • Press the Cmd + Alt + E keys at the same time

 

You still have problems? Please contact us!

What happens if the WLAN fails and I fall out of the learning session?

If problems occur, so the learning session is interrupted, there is no need to panic. As soon as a participant leaves the session, the counter stops. There are therefore no costs incurred during the interruption.

The learning partner who is still active in the learning session must wait at least five minutes for the other participant. If the other person does not appear again within the five minutes, the learning session can be terminated. It is left to the users themselves, however, whether they want to end the learning session or to wait longer.

How do I speak with my online coach?

The workboard includes a chat as well as a video conferencing: You can speak with your coach as well as chat and you can follow the explanations of your coaches by the picture transmission very well.

What tools does the eNerd.me offer for online tuition?

We have developed a highly innovative workboard. You can start your learning session as soon as both participants are online on the workboard. The counter starts at the same point in time as coach and student are in the session together. Our workboard offers the advantages of traditional tuition combined with the online tuition. This allows images of task sheets to be photographed on your smartphone using the eNerd.me Snapshot app and loaded into the workboard. To do this, you only have to download our free eNerd.me snapshot app, which is available for IOS as well as Android smartphones. Of course, each user has the opportunity to use the video conferencing to solve your problem. In order to make the learning session more effective, the processing of your tasks takes place in real time. Use drawing tools, text tools including mathematical formulas, diagrams or coordinate systems. In addition, we offer you the possibility to work together on Word, PowerPoint and Excel documents.

The eNerd.me Snapshot app

What is the eNerd.me Snapshot app?

With the eNerd.me Snapshot app you can share your questions with your coach in real time. Get now the eNerd.me snapshot app and online tuition is effective: take pictures with your smartphone of the task, which you cannot solve, and load them to the interactive workboard on which you work together with your coach.

For which smartphone is the eNerd.me Snapshot App suitable

The eNerd.me Snapshot app works with all IOS and Android smartphones.

 

eNerd.me Snapshot app for IOS 

  • Minimum requirement for iOS: version 7.0

Snapshot app for Android

  • Minimum Android requirement: version 4.1

Is the eNerd.me Snapshot app free?

The eNerd.me Snapshot app is free for everyone and can be downloaded at any time in your Apple Store or Google Playstore.

How can I use the eNerd.me Snapshot app?

Note: In the app there is also a guide to use. The eNerd.me app is very easy to use! You want to share questions with your coach in real time?

    1. If you want to share a document with the app, a QR Code will appear.

    2. Open the eNerd.me Snapshot app on your smartphone and keep your mobile camera on the QR code. Now, your smartphone is connected to the workboard.

    3. Take a picture of the task that you cannot solve with your smartphone and upload it to the interactive workboard you work with your coach. Your learning partner must accept sharing your image. Afterwards you will see the picture on your workboard.

Payment Help: Deposit, Payout, Pay

How can I recharge my credit?

You have registered with eNerd.me and would now like to fully use your account. Go to Account Settings or click here.

How much credit do you want to recharge? Choose any amount or package!

You get your credit in real-time: The amount will be immediately credited to you. You can book an online session now!

Please note: If you deposit a credit card into your profile, you can make your life easier: the amount of money will be transferred automatically to the coach after the session has been closed.

How can I pay off my credit balance?

You can always transfer the credit to your personal bank account. Give us your bank details and we will carry out the transfer.

Once a month, you can also transfer an amount of less than 20 € to your bank account. After 3 to 5 days you will have the money on your bank account.

What payment methods does it offer?

For payment, we offer you the most popular payment methods: Paypal, credit card or bank transfer. All payments are made via secure SSL websites.

Payment Options: Mastercard, Visa, Paypal, Sofortüberweisung, Union Pay, Discover, Maestro, JCB

Is eNerd.me payment process safe?

We work with a reliable and professional payment provider Braintree, which has a great international reputation. Braintree belongs to Paypal and offers the best prerequisite to meet our high standards. Furthermore, our payment processors monitor every transaction around the clock to protect you against fraud, phishing, identity theft and other inconveniences. Thus, you can use any payment methods such as credit card, paypal and direct transfer to use your learning session.